Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the website, online platform, and services provided by Credezo Finance Pte Ltd (UEN: 202557582H) ("Credezo", "we", "us", or "our"). By accessing our website at www.credezo.com or using our services, you agree to be bound by these Terms.

These Terms govern your use of our website and platform only. If you proceed with a loan application and are approved, the specific terms of your loan facility will be set out in a separate Letter of Offer and Loan Facility Agreement, which you will be required to review and accept before any loan is disbursed.

2. About Credezo Finance

2.1 Corporate Identity

Credezo Finance Pte Ltd (UEN: 202557582H) is a company incorporated in Singapore.

2.2 Excluded Moneylender Status

Credezo operates as an excluded moneylender pursuant to Section 2(e)(iii) of the Moneylenders Act 2008 read with the Moneylenders (Exemption and Modification) Order 2009. We are NOT a licensed moneylender and do not hold a moneylending licence issued by the Registry of Moneylenders under the Ministry of Law.

2.3 Regulatory Scope

As an excluded moneylender, we are exempt from the licensing requirements of the Moneylenders Act when lending exclusively to:

• corporations;
• limited liability partnerships; and
• accredited investors (as defined in the Securities and Futures Act 2001).

We do NOT provide loans to individuals who are not accredited investors, sole proprietors, general partnerships, or the general public.

2.4 No Banking Licence

Credezo is not a bank and does not hold a banking licence from the Monetary Authority of Singapore ("MAS"). Loans provided by Credezo are not deposits and are not protected under the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.

3. Eligibility

3.1 Who May Use Our Services

You are eligible to use our website and apply for our services only if you fall within one of the following categories:

• (a) Singapore-Incorporated Private Limited Company: A company incorporated under the Companies Act 1967 as a private company limited by shares (Pte Ltd), with a valid and active Unique Entity Number (UEN).
• (b) Singapore-Registered Limited Liability Partnership: An LLP registered under the Limited Liability Partnerships Act 2005, with a valid and active UEN.
• (c) Accredited Investor: An individual or entity meeting the criteria in Section 4A of the Securities and Futures Act 2001.

3.2 Accredited Investor Requirements

If you apply as an accredited investor, you may be required to:

• (a) complete and sign an Accredited Investor Declaration Form;
• (b) provide documentary evidence supporting your accredited investor status; and
• (c) notify us immediately if your accredited investor status changes.

3.3 Ineligible Users

The following are NOT eligible to use our services:

• (a) individuals who do not meet accredited investor criteria;
• (b) sole proprietors;
• (c) general partnerships (not being LLPs);
• (d) foreign-incorporated companies without Singapore registration;
• (e) entities or individuals subject to sanctions or prohibitions under applicable laws.

3.4 Authority to Bind

If you are using our website or applying on behalf of a company or LLP, you warrant that you have the requisite authority to bind the entity to these Terms. We may require evidence of such authority.

4. Our Services

4.1 Overview

Credezo provides unsecured business loan facilities to eligible borrowers. Our primary product is the CrediFlow Business Loan, which offers:

• Loan Amount: S$15,000 to S$150,000
• Tenure: 3 to 12 months
• Repayment: Equal monthly instalments

4.2 Indicative Information Only

All information displayed on our website, including interest rates, fees, and the loan calculator, is indicative only and does not constitute an offer or guarantee of loan terms. Actual terms, including interest rates, fees, and charges, will be set out in your Letter of Offer following our credit assessment.

4.3 Fees and Charges

All applicable fees and charges will be clearly disclosed in your Letter of Offer before you accept any loan facility. We do not charge any upfront application fees.

5. Loan Application Process

5.1 How to Apply

You may submit a loan application through the following channels:

• (a) Online via our website application portal;
• (b) By email to our operations team; or
• (c) In person at our office (by appointment).

5.2 Application Steps

• Step 1: Submit your application with required information
• Step 2: Provide supporting documents
• Step 3: Credit assessment by our team
• Step 4: Letter of Offer issuance (if approved)
• Step 5: Review, acceptance, and execution of loan documents
• Step 6: Disbursement upon satisfaction of conditions

5.3 No Guarantee of Approval

Submission of an application does not guarantee approval or funding. We reserve the right to:

• (a) decline any application without stating reasons;
• (b) approve a loan amount different from that requested;
• (c) offer terms different from those applied for;
• (d) request additional information or documentation; or
• (e) withdraw any offer prior to disbursement if circumstances change materially.

5.4 Accuracy of Information

You warrant that all information provided in your application is true, accurate, and complete. Providing false, misleading, or incomplete information may result in rejection of your application, termination of any existing facility, or legal action.

6. Letter of Offer

6.1 Binding Terms

If your application is approved, we will issue a Letter of Offer setting out the specific terms of your loan facility. The Letter of Offer, together with the Loan Facility Agreement and related documents, will constitute the binding agreement between you and Credezo for the loan.

6.2 No Cooling-Off Period

IMPORTANT: There is no statutory cooling-off period for loans under the excluded moneylender framework. Please review all documents carefully before signing.

6.3 Cancellation After Acceptance

If you have signed and accepted a Letter of Offer but wish to cancel before disbursement, a cancellation fee of 3% of the approved loan amount may apply. This compensates Credezo for administrative costs incurred in processing your application.

6.4 Early Settlement

Early settlement terms, including any applicable fees or interest rebates, will be set out in your Letter of Offer and Loan Facility Agreement. If you wish to make an early settlement, you must provide at least 10 business days' written notice to ops@credezo.com, and the settlement must be made on a scheduled payment date.

7. Credit Information

7.1 Credit Reports

As part of our credit assessment, we may require you to provide credit reports from Credit Bureau Singapore (CBS) or other credit reporting agencies. You authorise us to request such reports from you and to access credit information from Singapore Commercial Credit Bureau (SCCB) and other credit bureaus where we have direct access.

7.2 Disclosure to Credit Bureaus

You acknowledge and consent that we may disclose information about your loan account, including payment history and default status, to credit bureaus in accordance with applicable laws and our agreements with such bureaus.

8. Personal Guarantees

For loans to companies and LLPs, we typically require personal guarantees from directors and/or shareholders. The specific guarantee requirements will be set out in your Letter of Offer.

We strongly recommend that all guarantors obtain independent legal advice before executing a Personal Guarantee.

9. Account Registration

9.1 Account Creation

To submit a loan application through our website, you may be required to create an account. You agree to:

• (a) provide accurate and complete registration information;
• (b) maintain the security of your account credentials;
• (c) notify us immediately of any unauthorised access; and
• (d) accept responsibility for all activities under your account.

9.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. We will not be liable for any loss arising from unauthorised use of your account.

10. Website Use

In using our website, you agree not to:

• (a) use the website for any unlawful purpose or in violation of any applicable laws;
• (b) attempt to gain unauthorised access to any part of the website, our systems, or other users' accounts;
• (c) interfere with or disrupt the website, servers, or networks;
• (d) copy, modify, distribute, or create derivative works of any content without our prior written consent;
• (e) use automated tools, bots, or scripts to access or scrape the website;
• (f) transmit any viruses, malware, or harmful code;
• (g) impersonate any person or entity or misrepresent your affiliation.

11. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, is the property of Credezo Finance Pte Ltd or our licensors and is protected by Singapore and international intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works without our prior written consent.

12. Disclaimers

12.1 "As Is" Basis

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.2 No Warranty

We do not warrant that: (a) the website will be uninterrupted, timely, secure, or error-free; (b) any defects will be corrected; or (c) the website or servers are free from viruses or harmful components.

12.3 Calculator and Tools Disclaimer

The loan calculator and other tools on our website are for indicative and illustrative purposes only. They do not constitute an offer or commitment to lend, guarantee any particular terms, or account for all circumstances that may apply to your situation.

13. Limitation of Liability

13.1 Exclusion of Liability

To the fullest extent permitted by law, Credezo Finance Pte Ltd, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or in connection with your use of our website or services.

13.2 Statutory Rights

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Singapore law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Credezo Finance Pte Ltd, its directors, officers, employees, agents, and affiliates from and against all claims, liabilities, losses, damages, costs, and expenses (including legal fees) arising from or in connection with: (a) your breach of these Terms; (b) your use of our website; (c) any false or misleading information provided by you; or (d) your violation of any applicable law.

15. Dispute Resolution

15.1 Negotiation

The parties shall first attempt to resolve any dispute arising out of or relating to these Terms through good faith negotiation within 14 days of written notice.

15.2 Mediation

If negotiation fails, either party may refer the dispute to mediation administered by the Singapore Mediation Centre in accordance with its mediation procedure.

15.3 Arbitration

If the dispute is not resolved within 30 days of the commencement of mediation, either party may elect to have the dispute finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Arbitration Rules. The arbitration shall be conducted in Singapore, in English, by a single arbitrator.

15.4 Jurisdiction

Notwithstanding the above, Credezo reserves the right to commence proceedings in the courts of Singapore for injunctive or other urgent relief. Subject to the arbitration clause, the courts of Singapore shall have exclusive jurisdiction.

16. Privacy

Your personal data is collected, used, and disclosed in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore). By using our website and services, you consent to such collection, use, and disclosure. Please review our Privacy Policy at www.credezo.com/privacy.

17. Amendments

We may amend these Terms from time to time by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our website after any amendments constitutes your acceptance of the updated Terms. These Terms govern your use of our website only; any loan facility you enter into will be governed by its own terms and amendment provisions.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

19. General Provisions

19.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No Waiver

No failure or delay by Credezo in exercising any right shall operate as a waiver thereof.

19.3 Assignment

Credezo may assign its rights and obligations under these Terms without your consent. You may not assign your rights without our prior written consent.

19.4 Entire Agreement

These Terms constitute the entire agreement between you and Credezo regarding use of our website. Any loan facility will be governed by separate loan documentation.

19.5 Language

These Terms are in the English language. In the event of any translation, the English version shall prevail.

20. Contact Information

If you have any questions about these Terms, please contact us:

• General Enquiries: hello@credezo.com
• Loan Servicing: ops@credezo.com
• Complaints: complaints@credezo.com
• Data Protection Officer: dpo@credezo.com
• Telephone: +65 8495 5611
• Address: Credezo Finance Pte Ltd
  101 Cecil Street, Tong Eng Building
  Singapore 069533
  (By appointment only)
• Business Hours: Monday to Friday, 10:00 AM to 5:00 PM SGT
  (Excluding public holidays)